Posts Tagged customer service
How a Consumer Advocate can Help You Handle Debt Collectors
A Consumer Advocate specializing in Debt Collection Practices can be an effective option to help you get through the credit collection process. Consumer Advocates or Unions such as ACU (American Consumers Union) or UCAN (United Consumer Advocacy Network) are set up to act as a layer of protection between you and the creditor/collector once your debts fall behind. Most Consumer Advocate’s help their clients through a combination of client Education and Protection.
The first goal of the Consumers Union is to educate clients on their rights when they are being pursued by a debt collector. These rights are granted by state law and the Fair Debt Collection Practices Act (FDCPA). These laws are commonly violated by collectors either because they are poorly trained or counting on the fact that the consumer does not understand or are unaware of their rights. Being in debt and getting creditor calls can be an extremely stressful and intimidating situation. Even some people who do know their rights are too frightened by the collectors to take action. This is where the Consumers Union can step in between you and the creditor to offer the protection you need in this vulnerable situation.
Related posts
Making it Personal – Creating an Advocate List – Getting Referrals
An advocate is someone who believes in you and as a group, is your single most important resource for referrals. They may be existing customers, old school buddies, neighbours, family members, suppliers, associates – heck, maybe even your mother-in-law who doesn’t even know what you really do but loves you anyway!
Creating, building and working your advocate list are different from networking. Where networking is the building of business contacts (which is also a good thing) an advocate refers you because you’re you!
Related posts
Customer Advocacy – The Mindset Perspective
Customer Advocacy is a new buzzword now a days, and top management of companies might be tempted to try out this new theory. But I want to discuss about one of the factors that would affect the successful roll out of the program, which is the mindset of the people involved which can be stakeholders or the top level management or normal employees of the company.
When the company goes for customer advocacy roll out, the most negativity comes from the mindset of the employees itself. Since this program is all about better services to the customer. Normally the Customer Advocacy Team would be built from the managers from various departments who will have their primary responsibilities different from this program. These people will treat this program as just their secondary activity. These managers would be the big reasons if the roll out would be lagging in time. There has to be constant motivation for the team to see its goal in right perspective.
Related posts